Privacy Policy

Last Updated: March 12, 2025

Genesis Mining Portal (“Genesis Mining,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you access or use https://genesisminingportal.com (the “Website”) and our related services.

This Privacy Policy explains what information we may collect, how we use and protect that information, when it may be disclosed, and the choices and rights available to you.

By accessing or using the Website, creating an account, or using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Genesis Mining Portal, we may collect the following categories of information.

A. Information You Provide to Us

When you register for an account, communicate with us, purchase or activate a mining plan, request a withdrawal, participate in a promotion, or otherwise use our services, you may provide information such as:

  • Your name or username;
  • Email address;
  • Telephone number, where applicable;
  • Account login and authentication information;
  • Cryptocurrency wallet addresses;
  • Cryptocurrency deposit and withdrawal information;
  • Mining plan and account activity;
  • Transaction details;
  • Communications with customer support or live chat;
  • Referral information;
  • Information you voluntarily submit through forms or other features of the Website.

We may also collect additional information when reasonably necessary to prevent fraud, secure an account, process a transaction, comply with applicable law, or respond to a support request.

B. Cryptocurrency Transaction Information

Our services may involve cryptocurrency transactions. We may collect or maintain information associated with those transactions, including:

  • Wallet addresses;
  • Cryptocurrency type;
  • Blockchain network;
  • Transaction amount;
  • Transaction hash or transaction ID;
  • Date and time of transactions;
  • Deposit and withdrawal records;
  • Mining-plan purchase or activation records.

Please note that transactions conducted through public blockchain networks may be permanently recorded on those networks. Information recorded on a public blockchain may remain publicly accessible and may not be controlled, modified, or deleted by us.

C. Information Collected Automatically

When you visit or use the Website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Approximate geographic location derived from your IP address;
  • Referring and exit pages;
  • Pages viewed;
  • Date and time of access;
  • Session information;
  • Website interaction and usage data;
  • Cookie identifiers and similar technical information.

We use this information to operate, secure, maintain, and improve the Website and our services.

2. How We Use Your Information

We may use personal information for purposes including:

  • Creating, maintaining, and securing user accounts;
  • Authenticating users;
  • Providing access to our cloud-mining services;
  • Processing mining-plan activations;
  • Recording cryptocurrency deposits and withdrawals;
  • Providing account balances, mining outputs, and transaction information;
  • Processing withdrawal requests;
  • Providing customer support;
  • Responding to questions, complaints, and inquiries;
  • Detecting and preventing fraud, abuse, unauthorized transactions, and security incidents;
  • Protecting the Website, our users, and our systems;
  • Troubleshooting technical issues;
  • Improving Website functionality and user experience;
  • Sending important account, transaction, security, and service communications;
  • Sending marketing or promotional communications where permitted by law;
  • Administering referral or promotional programs;
  • Maintaining appropriate business and transaction records;
  • Enforcing our terms, policies, and agreements;
  • Complying with legal and regulatory obligations; and
  • Establishing, exercising, or defending legal claims.

We may also use aggregated or de-identified information for analytics, research, service improvement, and business purposes where that information cannot reasonably be used to identify an individual.

3. Legal Bases for Processing

Where applicable data-protection laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a contract: Processing information necessary to provide services requested by you or administer your account.

Legitimate interests: Operating and improving our Website, preventing fraud, maintaining security, providing customer support, and protecting our business and users.

Consent: Where you have given us permission to process information for a particular purpose.

Legal obligations: Where processing is necessary to comply with applicable laws, regulations, court orders, or lawful governmental requests.

The applicable legal basis may vary depending on your location and the specific processing activity.

4. Cookies and Similar Technologies

Genesis Mining Portal and service providers working on our behalf may use cookies and similar technologies to operate and improve the Website.

These technologies may be used to:

  • Keep users signed in;
  • Maintain Website sessions;
  • Remember preferences;
  • Provide Website functionality;
  • Analyze Website traffic and performance;
  • Detect suspicious or fraudulent activity;
  • Improve Website security; and
  • Measure the effectiveness of Website features or marketing.

You may be able to control or disable certain cookies through your browser settings. Disabling necessary cookies may cause portions of the Website or your account to function incorrectly.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

5. How We Share Information

We do not sell personal information for money.

We may disclose personal information to third parties when reasonably necessary to operate our services, including:

Service Providers

We may use third parties that provide services such as:

  • Website hosting and infrastructure;
  • Cybersecurity and fraud prevention;
  • Customer support and live-chat functionality;
  • Analytics;
  • Email delivery;
  • Cloud infrastructure;
  • Payment or transaction processing; and
  • Technical support.

These providers may process information only as necessary to perform services for us, subject to applicable contractual and legal requirements.

Blockchain Networks

When a cryptocurrency transaction is initiated, transaction information may be transmitted to the applicable blockchain network. Public blockchain transactions may be visible to anyone and may remain permanently recorded.

Legal and Regulatory Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law;
  • Respond to a valid subpoena, court order, or other lawful request;
  • Cooperate with regulators or law-enforcement authorities;
  • Investigate suspected fraud, theft, money laundering, cybercrime, or other unlawful activity;
  • Protect our rights, property, users, or systems; or
  • Protect the safety of another person.

Business Transactions

If Genesis Mining Portal or its operating business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

6. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no Internet transmission, electronic storage system, cryptocurrency network, or security technology can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and for maintaining the security of cryptocurrency wallets under your control.

You should never disclose your password or other authentication credentials to another person.

If you believe your account has been compromised, contact our support team promptly.

7. Cryptocurrency and Blockchain Privacy

Cryptocurrency transactions involve unique privacy considerations.

Transactions transmitted to public blockchain networks generally cannot be reversed, altered, or deleted by Genesis Mining Portal. Public blockchains may expose information such as wallet addresses, transaction amounts, timestamps, and transaction identifiers.

Although a wallet address may not directly contain your name, blockchain information may sometimes be associated with an individual through other information.

You should understand these characteristics before conducting cryptocurrency transactions.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction and accounting records, resolving disputes, preventing fraud, enforcing agreements, and satisfying legal obligations.

Different categories of information may be retained for different periods.

Information recorded independently on a public blockchain is outside our control and may remain permanently available even after information held directly by Genesis Mining Portal has been deleted.

9. International Data Transfers

Our Website may be accessed by users in multiple countries, and our service providers or technical infrastructure may operate in jurisdictions other than the jurisdiction in which you reside.

As a result, your information may be processed or stored outside your country.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Request restriction of certain processing;
  • Object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Request a portable copy of certain information;
  • Opt out of certain marketing communications; and
  • Submit a complaint to an applicable data-protection authority.

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before processing a privacy request.

Requests concerning information permanently recorded on a public blockchain may not be technically capable of being fulfilled by Genesis Mining Portal.

11. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law applicable to you, these may include rights to know or access personal information, request correction or deletion, obtain a portable copy of information, or opt out of certain uses or disclosures of personal information.

Where required, we will process eligible requests in accordance with applicable state law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area (“EEA”), United Kingdom, or Switzerland, applicable data-protection legislation may provide additional rights concerning your personal data.

Where applicable, you may have the right to access, correct, erase, restrict, object to processing, or request portability of your personal data and the right to lodge a complaint with your local supervisory authority.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.

13. Marketing Communications

Where permitted by law, we may send you promotional communications concerning Genesis Mining Portal, mining services, platform updates, promotions, or related services.

You may opt out of promotional email communications by following the unsubscribe instructions contained in those messages or contacting us.

Even if you opt out of marketing communications, we may continue sending non-promotional communications necessary for your account, transactions, withdrawals, security, or use of the services.

14. Third-Party Websites and Services

The Website may contain links to websites, applications, blockchain explorers, wallet providers, payment services, social networks, or other services operated by third parties.

We do not control the privacy practices of independent third parties.

When you leave our Website or interact with an independent third-party service, that party’s privacy policy and terms may apply. We encourage you to review those policies before providing personal information.

15. Children’s Privacy

Genesis Mining Portal is not intended for children.

We do not knowingly collect personal information from individuals who are under the minimum legal age required to use our services in their jurisdiction.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

16. Account Security and Fraud Prevention

To protect our users and services, we may analyze account activity, IP addresses, transaction patterns, wallet information, device information, and other relevant data to identify potentially fraudulent, abusive, or unauthorized activity.

Where appropriate, we may restrict account activity, request additional information, or take other reasonable security measures when suspicious activity is detected.

17. Do Not Track

Some browsers offer a “Do Not Track” (“DNT”) setting. Because there is not currently a universally accepted standard governing how websites should respond to DNT signals, our Website may not respond to all such signals.

Where applicable law requires recognition of particular browser-based privacy preference signals, we will handle those signals as required by law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If changes are material, we may provide additional notice where required by applicable law.

Your continued use of the Website following the effective date of an updated Privacy Policy constitutes acknowledgment of the revised policy to the extent permitted by law.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Genesis Mining Portal
Website: https://genesisminingportal.com
Email: [email protected]
Business/Legal Entity: Genesis Mining Limited
Registered Address: Chinachem Century Tower, 31/F, 178 Wanchai, Hong Kong

For privacy requests, please include sufficient information for us to identify your account and understand your request. Do not send passwords, private keys, seed phrases, or other sensitive cryptocurrency credentials by email.